Return Policy
Fees and Eligibility
Return Shipping Fee
Shipping is at your cost. Please pack and ship the returned items to our warehouse in Hong Kong, China.
How long do I have to make a return?
You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date you've submitted your return request.
Condition
All item(s) must be unworn, unwashed, unaltered, stain-free, in sellable condition, with all tags attached and in original packaging. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable.
How to return an item?
Easy return is now available. Please click here to start your return process.
How to ship your item(s) back?
1. If we provide you with a shipping label, print out the label and drop off the package to an eligible shipping station.
2. If we don’t provide you with a shipping label, please choose a carrier and ship the package to our warehouse. Make sure to email us the tracking number once it’s shipped. Otherwise, we won’t be able to identify which return package is yours. Please note, BoYan is not responsible for any lost returns.
Don’t forget to keep the return receipt from the courier until your refund has been processed.
3. Wait for the package to arrive at the warehouse. It usually takes 5 - 25 days, depending on the distance between your location and the warehouse.
* Please check the "Fees and Eligibility" section to see if we will provide you a shipping label.
* More details, including the eligible shipping station locations, or the warehouse address, will be sent to you via email after the return process is submitted on our webiste.
*Please make sure to initiate a return request on our site before mailing back your return(s). We do not accept returned items without a return request and are not responsible for returning your unauthorized item(s).
* Please be aware: a refund will not be provided if you return the package according to the address on its label.
Whereis my refund?
Your refund will be processed within 7-10 daysafter your returned package has arrived at our warehouse. Refunds will beissued via the original payment method.
* Please allow an extra 3-5 days to processthe returned items due to high processing volume in the warehouse.
If you paid by credit card, refunds will besent to the card-issuing bank within 5 business days of receipt of the returneditem or cancellation request. Please contact the card-issuing bank withquestions about when the credit will be posted to your account.
If your order is purchased through storecredits offered from a previous return, the order is not eligible for a freereturn.
Additional Information
Exchanges
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Final Sale
Products marked as Final Sale are not eligible for return or refund. If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.
Note that BoYan is not responsible for any failed delivery attempt caused by the negligent behavior of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at hi@shopcider.com with your order number and the correct information as soon as possible.